Communication &
Service Delivery Audits
True inclusion extends beyond physical and digital architecture. We comprehensively audit your organizational communication, document formats, and frontline service delivery to ensure every citizen and client receives equitable access to information.
Exactly What We Inspect
We evaluate every informational touchpoint in your organization, from the policy level down to the frontline customer interaction, to eliminate invisible barriers.
Accessible Documents
- Braille and Large Print availability
- Plain language & 'Easy Read' formats
- Screen-reader compliant PDFs
- Accessible institutional forms
- Inclusive marketing collateral
Media & Multimedia
- Sign Language Interpretation (SLI)
- Accurate Closed Captioning (CC)
- Audio descriptions for visual media
- Accessible social media output
- Inclusive public broadcasting
Frontline Service Delivery
- Disability etiquette & sensitization
- Priority queuing systems
- Staff responsiveness to PWDs
- Service counter communication
- Assistive listening system usage
Events & Conferencing
- Accessible venue booking policies
- Virtual meeting accessibility
- On-demand interpreter provision
- Accessible event registration
- Inclusive presentation guidelines
Feedback Mechanisms
- Accessible complaint channels
- Alternative feedback submission
- Whistleblowing accessibility
- Customer satisfaction surveys
- Grievance redressal workflows
Governance & Procurement
- Reasonable accommodation policies
- Inclusive HR communication
- Accessible procurement standards
- Third-party vendor compliance
- Internal disability mainstreaming
The Service Transformation
Typical Findings
- ✕ Vital public documents trapped in scanned, unreadable PDFs
- ✕ Customer service staff lacking basic disability etiquette
- ✕ Promotional videos and broadcasts lacking captions or sign language
- ✕ Complex, bureaucratic language confusing to cognitive disabilities
- ✕ No procurement policy enforcing accessible third-party tools
After GDDC Audit
- A fully accessible, multi-format document ecosystem
- Sensitized, proactive frontline staff trained in inclusive service
- Multimedia content that meets all sensory accessibility standards
- Simplified, easy-read communication formats established
- Robust policies ensuring long-term institutional compliance
The Service Audit Journey
Policy & Document Review
We parse your institutional guidelines and public-facing documents.
Media & Broadcast Analysis
Expert assessment of your audio-visual and marketing outputs.
Mystery Shopping
Persons with disabilities test your real-world frontline service delivery.
Remediation Strategy
Delivery of document templates, staff training guides, and policy drafts.
Accreditation
Attain the GDDC Inclusion Seal for Service Delivery.
Industries We Serve
Elevate Your Service Delivery
Ensure your message reaches everyone. Partner with GDDC to build a truly inclusive communication framework and service culture.
Schedule a Service Audit